How to fix the problem with starting computers after a large-scale failure in Windows, reported the State Service for Special Communications and Information Protection of Ukraine.
Windows crash: what to do
So, the State Service for Special Communications recommends using the instructions from CrowdStrike to quickly resolve problems with the operation of computer systems.
For this you need:
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- start Windows in Safe Mode or Windows Recovery Environment;
- go to directory C:WindowsSystem32driversCrowdStrike;
- find a file called C-00000291*.sys and delete it;
- restart the computer or server.
The State Service for Special Communications advises using this instruction until CrowdStrike, which is currently working to fix the problem, provides official information.
Recall that on the morning of July 19, a number of organizations in Ukraine and the world were faced with the problem of starting computers running on the Microsoft Windows operating system and using CrowdStrike Falcon software.
Organizations in Ukraine, in particular Nova Poshta, Sense Bank, Monobank, Vodafone, which were affected by this problem, have already fully or partially resumed their work.
For advisory and practical assistance in solving this problem, the State Special Communications Authority advises contacting the government response team CERT-UA ([email protected], tel. +38 (044) 281-88-25).
