Kyivstar specialists as of 20:00 on December 12 partially restored the operation of fixed-line communication services.
This is stated in the message of the company on the social network X (Twitter).
— The company’s specialists are now working to restore other services and will do everything possible to finally complete this work by December 13, 2023. Restoration of services may occur gradually, which we will inform you about later, — says the statement.
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It is noted that after stabilization of the network, all subscribers and corporate clients who, as a result of a hacker attack, could not use the company’s services, will definitely receive compensation.
Scammers took advantage of Kyivstar's failure
At the same time, the company urged to trust only official information, since scammers are now active in various messengers.
— News about compensation and timing of network restoration will come exclusively from the company’s official pages. We warn you not to share phone numbers and personal information with suspicious people, they may turn out to be scammers, — says message.
We would like to remind you that on the morning of December 12, a failure occurred in the Kyivstar mobile network, which was caused by a large-scale hacker attack. Because of this, users could not use either communication services or the Internet. In addition, it was also not possible to connect to other mobile operators via national roaming.
It was reported that as a result of a powerful hacker attack, the IT infrastructure of Kyivstar was partially destroyed, so it is still difficult to determine the time frame for the complete restoration of the mobile operator.
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