MOSCOW, May 13. / TASS /. The possibility of contacting a single rescue number 112 through the popular messengers and social networks WhatsApp, Telegam and VKontakte is being implemented in the System-112 of the Moscow Region. This was announced to TASS by the head of the regional “Center 112” Alexey Vagutovich at the International Salon “Integrated Security – 2021”, where the stand of the Moscow Region Rescue Service was presented.
“We are working on the introduction of special software, which will increase the ways of contacting the Moscow Region” System-112 “. We focus on young people who actively use social networks. This software (chat bot) will allow sorting real requests for help from spam Thus, the number of communication methods in System-112 will be increased to six, “he said.
Vagutovich noted that the telephone remains the most popular way to call 112. “But we must take into account modern realities and focus on young people. For example, someone needs help, there is no way to call, it is inconvenient to speak, then a person contacts the” System-112 “of the Moscow region via WhatsApp, Telegram and VKontakte. will filter this appeal, the operator will process it and the one who needs help will receive it promptly, “he explained.
The new communication method in System-112 will become available this year.
For the help of specialists in “System-112” you can apply in various ways: call by phone, send an SMS-message, through the mobile application “112 MO”, using Skype, and also report the incident through the equipment of the “ERA-Glonass” system.
