Scientists from Argentina conducted a study, during which they found out how a chatbot can influence the emotional and psychological state of students. The study was conducted over 8 weeks.
Scientists at Adventist University del Plata observed the students for 8 weeks as they chatted with a chatbot named Tess. Before that, a high level of nervousness and depressive states was recorded among students from the target groups. The aim of the study was to track how a chatbot affects the reduction of depression and anxiety in young people without consulting a psychologist.
It turned out that the Tess bot, with which the students spoke, bases its dialogues on an integrative method and acts like a psychologist. He not only answers questions and asks his own, but by involving the student in a dialogue, the bot changes its approach depending on the preferences of the interlocutor.
During 8 reporting weeks, students filled out questionnaires twice, according to which the organizers of the experiment determined the level of anxiety. The results were unexpected: the students of the experimental group from the beginning of the experiment to the eighth week, anxiety decreased significantly. For eight weeks, each participant in the experimental group exchanged an average of 472 messages with Tess, while the minimum was 162 messages, and the maximum was 1290. Most of the participants – 25 out of 39 – left positive feedback on the benefits of communicating with the bot, the remaining 7 responded about this experience ambiguous or negative.
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