The couple is outraged by the terrible attitude of the airline.
The man, who did not give his name, said that his wife decided to book a ticket for the flight under the pseudonym Katie. She often uses it, but the woman's full name is Katherine. As a result, the couple encountered problems during their trip.
DailyMail.com reports on this.
The husband added that his wife had to pay $2,389 to change the name on the ticket. And at first, the airline wanted to charge them $18,000 for such an action.
“This was our first time flying internationally. My wife has a name that is a common diminutive — for example, let's take “Katie” instead of “Catherine.” “Katie” is the name she uses on all of her documents, including her driver's license, and it is also the name she flies under and is listed on her Delta Skymiles account. Her passport was issued in this name,” the passenger noted.
However, when the woman booked the flight, her Delta account information was automatically filled in, so Katie's name appeared on her boarding pass.
When they contacted the airline to resolve the issue, the woman was told she would need to buy a new ticket.
“When we called on the phone, we were told they would have to cancel our tickets and rebook them under the correct name at the current rate (which, by the way, would have cost $18,000 more than we paid – we were flying Delta One – it was a retirement trip we had been saving for years). After we reached out to a supervisor (because our trip was not happening if they needed the $18k), they said they could change the name, but it would cost one thing – $2,389.32. We didn't see that we had a choice, so we paid the fee and the tickets, with the same confirmation number, now showed the correct name,” noted male.
The couple then shared that they were shocked to learn that they had likely been overcharged. They had the opportunity to speak with a representative at the Delta One check-in counter, and when the family shared their story, the Delta One representative offered to take care of the matter upon their return.
People on social media also left a lot of comments, including some saying that they had their tickets amended for free.
“I had to do this last summer and it was absolutely free. I don't know why it has to cost so much. “The agent took care of it in five minutes on the Platinum Line,” one user noted.
Recall that a Ryanair plane was forced to make an emergency landing at London Stansted Airport after a passenger died on board.
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