Before visiting a doctor, Muscovites will be able to pre-enter information about their personal anamnesis into an electronic medical record using a chatbot based on artificial intelligence. This was announced by the Deputy Mayor of Moscow for Social Development Anastasia Rakova.
“We work every day to create new digital tools for doctors and patients, as well as expand the functionality of existing assistants. Thanks to the unified digital healthcare platform in Moscow, in February, a chatbot based on artificial intelligence became available to citizens, with the help of which they can convey to the therapist the main complaints about their well-being before the appointment. Now the chatbot will help Muscovites also enter information about their personal anamnesis into their electronic medical records – for example, about traumas, operations, allergies, pathologies, medications taken or lifestyle features, ”said the deputy mayor.
According to Rakova, the innovation will allow the therapists of the capital's polyclinics to reduce the time spent on taking anamnesis during an appointment, to better assess possible risks to the patient's health, and also to make a more accurate diagnosis or adjust treatment tactics.
How it works
You can enter data on your personal anamnesis into the electronic medical record after filling out a chat bot survey on complaints about well-being before seeing a therapist who is already familiar to the townspeople. The chatbot is integrated with the appointment services of the unified digital platform of Moscow healthcare. You do not need to download any additional applications. After making an appointment with a general practitioner, on the eve of the appointment, the patient will receive an SMS or push notification with a link.
By clicking on the link, in a special survey form, the patient must indicate complaints and answer questions in order to concretize the symptoms and information on his condition. Each subsequent question depends on the answer to the previous one. The results of the survey are automatically transferred to the Unified Medical Information and Analytical System (UMIAS) and recorded in the protocol of the upcoming examination.
The entered data is saved in the patient's electronic medical record. You can edit them or revert to any of the previous versions using the change history. All information is available in the electronic medical card in the My Data section on the mos.ru portal and in the EMIAS.INFO mobile application. If the patient or doctor has previously entered information about the personal history in the medical record, the chatbot will not collect the history again.
The chatbot is based on algorithms trained on the data of impersonal electronic medical records of patients, as well as information from open reference books and databases on medicine. Practitioners were also involved to develop the chatbot, who helped develop rules for the artificial intelligence system, developed lists of clarifying questions for the most popular symptoms, tested and provided feedback on its work.
In April, the city authorities launched a pilot mode of a voice bot, also developed on the basis of artificial intelligence, which, during a phone call with a reminder of an appointment (one day before an appointment), offers to take a survey on complaints about well-being. The project also aims to reduce the time the therapist takes to collect health complaints and focus more on patient examination and treatment.
The solutions are implemented on the basis of a unified digital healthcare platform developed by the capital's Social Development Complex together with the Information Technology Department.
