AUA is also part of the frequent flyer program “Miles and More”. It is still unclear which customers are affected.
Hackers have stolen a large amount of customer data in an attack on the aviation IT service provider Sita. According to a Lufthansa spokesman, around 1.35 million customers are affected by the “Miles and More” frequent flyer program alone. However, only information about the service card number, the status level and, in part, the name were stolen. Security-relevant passwords, e-mail addresses or other personal customer data, however, are not affected.
The passengers did not need to be active, the AUA mother Lufthansa announced on Friday. Austrian Airlines (AUA) is also part of the frequent flyer and rewards program. “Since this case occurred with an external service provider, it is unclear whether or to what extent Austrian Airlines passengers are among the Miles & More members concerned,” the AUA said on request. “Since we cannot rule it out either, we proactively informed all” Miles & More “members.”
investigation
According to Lufthansa, the hackers got the data of the “Miles and More” customers via an Asian partner airline of the Star Alliance alliance. Sita publicly confirmed the incident on Thursday. The company said that it reacted quickly to the sophisticated attack and took targeted measures to contain it. The process will be further investigated. Passengers should contact their airlines for more information.
According to its own information, Sita is the world's leading specialist in IT and communication in aviation. The company works for almost the entire industry.
