Apple will not replace defective iPhones 12 with new ones in the event of some technical breakdowns. This is reported by the MacRumors edition.
The editors of the publication received at their disposal an internal note sent to representatives of Apple Authorized Service Centers (ASC). It says the company is changing the rules for repairing the iPhone 12 and 12 mini. A list of breakdowns was compiled, in the presence of which the specialists of the service centers would not exchange a defective device for a new one.
In order to save on iPhone repairs and speed up customer service, Apple recommended that ASC technicians fix the breakdown of the motherboard, Face ID biometric sensor, and cosmetic damage to the back of the case in place. In this case, the specialists of the centers will replace the broken components – for example, if cracks appear on the back of the iPhone, replace it with a new one. Apple said the solution will optimize the repair process, reduce the number of consumable components and, as a result, the carbon footprint.
In particular, if you contact the ASC before February 23 with a breakdown of the case, motherboard or Face ID, then specialists will give the client a new smartphone to replace the old one. In the future, service centers will avoid this practice.
Reporters believe that in the future, Apple will change not only the back panel and motherboard of the iPhone, but also other components, such as the display. In this regard, the repair of smartphones will be significantly accelerated and can be carried out on the spot, right on the day of the call.
The report says the new practice will be rolled out to iPhone 12 and 12 mini at ASCs around the world. Top-end smartphones of the series – iPhone 12 Pro and 12 Pro Max – will be repaired as before.
New Apple smartphones were presented on October 13, 2020. At the presentation, the company's top managers announced that they were abandoning the charging adapter and headphones in the iPhone package in order to reduce the carbon footprint of each smartphone produced.
